The Role

Are you eager to take on more responsibility within UX design and ready to join a high-performing small Agile web team in a fun and growing business?

As a user experience designer (UXD) with 3S Home, you will define new features, functionality and designs for our growing portfolio of over 35 customer acquisition home services websites. If you have a high sense of ownership in your work, are able to see the big picture strategy AND dive into the details to define and create new UX designs, then this role is a perfect opportunity for you.

For this position we are looking for a UX Designer who is strong in wireframing, prototyping and functional design AND able to gather requirements and write user stories (much like a business analyst). We are not looking for candidates whose primary UX experience is limited to usability testing or graphic design.


Position is based in Raleigh, NC but open to remote candidates as long as individuals are able to work EST business hours and have the ability to travel to Raleigh, NC 2-4 times per year, as needed.

Your Day-to-Day

Run the discovery and requirements gathering process working with internal business partners to take new website concepts/requests and translate them into implementable functional designs.

  • Lead requirements gathering sessions with internal partners to assess their needs and determine mandatory functionality.
  • Facilitate the definition of project scope by prioritizing feature requests and proposing phased launches (when needed) working in conjunction with team Scrum Master and Product Owner.
  • Review and analyze competitors’ landing pages/sites to determine best practices and incorporate related patterns and findings into new designs.

Translate business needs into functional requirements and new site or feature designs.

  • Create wireframes, flow diagrams, sitemaps and low-fidelity prototypes that illustrate how requirements translate into a new mobile and desktop user experience (UX).
  • Write user stories that capture administrator, user and SEO requirements to be used for development and testing.
  • Create documentation, as needed, for business partners, development and QA team members to facilitate the communication of site functionality.
  • Conduct working sessions to review design concepts and documentation with internal business partners and incorporate their feedback.
  • Facilitate the creation of logos and graphic design mockups by executing design work personally OR drafting creative briefs for work to be executed by freelance designers, as needed.

Own the transition of enhancement requests and new site designs to development.

  • Schedule and lead development kickoff sessions to walk through designs and stories.
  • Package all design assets and documentation for development handoff.
  • Hold Q&A sessions with developers and check-in on development progress, as needed, to ensure requirements are met and developed solutions meet business requirements/expectations.

What it Takes

  • Business Savvy. In working with various internal business stakeholders, it's important you be able to understand the economics of each of our sites and channels and understand what drives revenue and how that translates to and impacts UXD.
  • Balanced Design. Your job is to marry User-Centered Design (UCD), visual design, and Conversion Rate Optimization (CRO) best practices into cohesive functional designs that help us meet our business objectives and financial goals.
  • Strong Communication skills. To succeed in this role, you need to be able to effectively communicate in person and in writing while also knowing when a visual (flowcharts, wireframes and mockups) is needed to get your point across.
  • Flexible/adaptable. As a growth stage company, we pivot quickly and use our speed to take advantage of opportunities in a competitive market. You need to be nimble, and help us figure out how to get high quality sites designed and built quickly.
  • Teamwork. You need to be able to work well with a small high-functioning hybrid (local, remote and offshore) team of other UXDs, Scrum Masters, QA, Dev Ops, and Front-End Web developers.
  • Attention-to-Detail. It’s critical you be able to dig into the details and define all site UX and admin features our sites need to launch.

About You

  • You know what makes a user experience “work” and can show examples from your portfolio of how you’ve balanced usability with conversion optimization.
  • You frequently follow and read UX (user experience), UCD (user-centered design) or CRO (conversion rate optimization) podcasts, blogs and books.
  • You have experience reviewing and studying competitor’s sites and landing pages, synthesizing themes/patterns and using “best practices” to inform page and site design.
  • You have examples of wireframes and prototypes you’ve completed for mobile and desktop experiences and are a pro in working with design tools such as Balsamiq, Figma, Sketch and InVision and Adobe XD.
  • Minimum Qualifications

    • You have 3 - 5 years of professional working experience working as a Business Analyst (BA) or in Digital Experience, Customer Experience (CX) or User Experience Design (UXD).
    • Prior Agile experience required.
    • Bachelor’s degree preferred.

About Us

3S Home is part of the Three Ships family of digital businesses. Headquartered in Raleigh, NC, Three Ships started as a digital agency in 2009, and today encompasses businesses in the Sleep, Natural Health, Senior Health, and Auto industries. Three Ships wrapped 2020 with triple digit revenue growth. We have a proven playbook and are looking for an entrepreneurial leader to apply it to new uncharted areas. You will have a front-row seat to build and grow a business and there is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Here at Three Ships, we are a mighty team with subject matter experts in creative, branding, content strategy, SEO, paid media and more. The opportunity to grow and learn new skills is endless. Bottom line, at Three Ships, we have a high bar for excellence, but also a real interest in each other and making work fun. We’re excited to have you see what we’re all about first hand.

How We Hire

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.